FAQ & POLICIES
Where do your hens and roosters come from?
All our fowls are sourced from trusted, health-certified local farms. Each bird is naturally raised without harmful chemicals and undergoes a thorough health assessment before shipment.
How do you ensure the health of the birds?
Our fowls go through routine veterinary check-ups, get organic feed, and are raised in clean, stress-free environments. Only the healthiest hens and roosters are made available for sale.
How are my fowls shipped?
We use temperature-controlled, hygienic packaging and fast delivery services to ensure your fowls arrive safe, healthy, and ready for care.
Can I track my order?
Yes—once your order is processed, you’ll receive a shipping confirmation with a tracking number, so you can monitor your delivery every step of the way.
Do you offer any guarantees on the fowls?
Absolutely. We stand by the quality of our fowls. If a bird arrives unwell or injured, contact our customer support within 24 hours and we’ll guide you through our replacement or refund policy.
How can I care for my new hen or rooster?
Each order includes a care guide covering diet, habitat setup, and general poultry health tips. For personalized support, our team is always ready to assist via email or phone.
Are your prices competitive?
Yes, we offer premium-quality fowls at fair, transparent prices—no hidden fees. We partner directly with farms, allowing us to pass savings on to you.
How can I get in touch if I have questions?
You can reach our friendly support team through the contact form, live chat, or call us directly. We’re here to assist you before, during, and after your purchase.